Same. I've even seen that the admin/management (Michael) has logged in every day since I submitted it - but no bueno on any responses to my ticket or the forum posts in here or the paid support forum. Guess the support mantra of "You can expect a response within 48 hours from any support ticket submitted. This includes every school and public holiday. If for any reason, support ticket responses will be delayed, there will be a notice in your Customer Centre." isn't accurate.