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Guest Message by DevFuse

Tutorial info

  • Added on: Sep 16 2010 09:58 PM
  • Date Updated: Sep 16 2010 10:36 PM
  • Views: 8001

Getting Started Guide

Getting started using a DevFuse product.

Posted by Michael on Sep 16 2010 09:58 PM
So you've just purchased a product from DevFuse and you want to know where to start.

Your product downloads can be found in the client centre in the downloads area, see here. If your downloading for the first time, the client centre will ask you to fill in a forum url that you will be using your product at.

If your Paypal account is unverified there may be a wait time before downloading that's displayed before and after checkout. At the time of writing this wait time is 24 hours for unverified Paypal accounts and immediate access to verified Paypal accounts.

So you've just downloaded your product and want to install or upgrade your product. After downloading your product which will be in a zip format, you'll need to unzip the contents and open the Readme - Install or Readme - Upgrade file, which ever one is relevant to you. Full instructions are included and are specific to whether your product is a hook or application, requires file edits etc.. Be sure to follow all steps carefully.

If you need further assistance, free upgrades and installs are included for all paid products. You can open a support ticket requesting this. Usually admin cp and ftp login details will be required to complete the install/upgrade. Only DevFuse products are included in this, other 3rd party products from other modders can't be installed for free.

Official support is only offered in support tickets in the client centre, see here. When opening up a support ticket you'll be asked to provide a summary of a few words in the ticket name. You'll also be asked to rate the support priority, the IPB and product version. Please try to be as accurate as possible as the more information provide the faster your issue can be fixed.

Support is only offered for customers with current active subscriptions and for DevFuse paid products. Any issues you have with IPB itself, you'll need to report to IPS. If you have any issues with our free mods, use the modification own support topic.

Resources (Documentation/Bug Fixes)
If you want to go a little bit further and be an active customer for you product you can also view the latest documentation for that product here and also report any bugs you have with a product here. Often you'll also find manual patches for products that are not quite ready for the next version in the bug tracker.

Keep Updated
All minor and major upgrades will be posted to the news forum here, so in order to stay updated on the latest announcements, be sure to subscribe to that forum. Updates will also be sent via email to the email address you have filled in your client centre here. Be sure to have it updated and the Receive uUpdates dropdown set to Yes.

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