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Issue information

Issue ID
#000242
Issue Type
Severity
0 - None Assigned
Status
Working as Intended
Version
-
Fixed in
-

Issue Confirmations

Yes (0)No (0)

0

unable to post support topic

Posted by Enkidu on 30 May 2010 - 09:42 AM

when trying to submit a support topic, I got the following error:

Quote

Forbidden

You don't have permission to access /customers/&act=viewticket&do=newticket on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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Michael

May 31 2010 02:15 AM

Updating status to: Awaiting Feedback

Just tried this with Firefox and was unable to reproduce this problem. I would suggest trying again as it could be a temporary issue with the server. If it still doesn't work, you can PM me your support issue until I found out what's wrong.

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Enkidu

May 31 2010 04:48 PM

Michael, on 31 May 2010 - 02:15 AM, said:

Updating status to: Awaiting Feedback

Just tried this with Firefox and was unable to reproduce this problem. I would suggest trying again as it could be a temporary issue with the server. If it still doesn't work, you can PM me your support issue until I found out what's wrong.

the thing is: I solved the issue, so I can only post a testing support ticket and see if it'll go through.

BTW: I'm using Chrome 4.1