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[IPS News]Invision Power Nexus Development Update

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#1 Michael



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Posted 28 November 2005 - 01:26 PM

We’re pleased to announce that we have reached the ‘feature complete’ stage of development for Invision Nexus. This means that all of the core functionality for version 1.0 is now in place, with only minor additions now required. We expect to resume our beta testing schedule within the next few weeks.

For the past month we’ve been working on completely re-designing the interface for Invision Nexus. It’s very important to us that Nexus be extremely easy to use and understand, and the new interface is very important for that goal.

We have not discussed the feature set of Nexus at this point, however over the next few weeks we will begin going into more depth on what you can expect from Nexus. Here’s a short preview of a few of the features you can expect, as well as screenshots.

Support Tickets

Nexus includes an integrated support desk for handling all aspects of your customer service. The screenshot below shows a portion of the ticket view:


The top of the ticket view gives you quick access to a lot of information about the customer. You will find all of their contact information, as well as what they have purchased in the customer info tab. Other information is displayed in separate tabs across of the top of the ticket view, such as invoices, hosting accounts, custom package data, and what support staff members have viewed the ticket.

Ticket replies are color coded for easy recognition, staff replies are blue, customer replies are green, and hidden replies are red. The icon for staff and customer also changes, to increase usability for color blind users.

Context sensitive information on the right displays information about the ticket as well. The status and department of the ticket can be changed by simply clicking the text on the right.

Storefront Manager

The Storefront Manager allows you to define how your order forms are laid out. You can define categories of products, and then add packages to these categories. Categories can be setup so that multiple products can be purchased at one time, or only one product from the category.

You can also define ‘rules’ for products that decide if the user can see the product. For example, you can choose to show discounted products to users that have purchased a certain number of your products.

This screenshot shows the Storefront Manager Overview:


SOAP Server

Nexus includes an integrated SOAP server to assist in integrating with other applications. The SOAP server is accessed by API Users, and you can define what functions that each API User has access too. Here is a screenshot of the API User Setup:


We will be adding a lot more functions to the SOAP server in the future.

Staff List

This screenshot shows what the staff listing looks like:


You can see what group the user is in, when they joined the staff, what their e-mail is, and there is a dropdown menu for related functions.

Group Editor

Nexus includes a group permission system that controls what your staff has access to. This screenshot shows part of the group editor:


Each module has individual permissions, accessed through tabs, that you can set for a user. The “Admin Permissions Access” for each module controls if the user is able to view that module. If that is set to no, then the tab for the section will not be displayed for that user.

Although not shown in the screenshot, you can also define what departments the group has access to. Departments can be overridden but specifically assigning departments to a staff member, through the edit staff screen.

This is a very small preview of the feature set offered by Nexus; we will be giving out much more information soon. We expect to resume private beta testing within in the next few weeks, with a public beta test soon to follow.

Source: Click Here

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