3 replies to this topic

[Neejoh]

I was able to download my product, but right after I successfully was redirected from PayPal to DevFuse, I got this error message (which scared me a little):

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An Error Occured
Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

There is currently no purchase details available for this account or your account is currently set to InActive, you must have an active purchase subscription to access the Customer Centre. Make sure you are logged into the exact account that you brought your product with. - View Products. If you believe there is a problem, please contact us for assistance.

Please allow Paypal some time to update our customer database if you've just purchased.

When I checked the customer tab, the download was sitting pretty and ready for download. But still, you might want to look into this!

Edited by Neejoh, 28 March 2010 - 09:28 AM.

[Michael]

Paypal does take a little longer sometimes to process some transactions, so the bottom line was added to hopefully make it clearer. If you have any suggestions to make this better from a customers POV, please let me know.

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Please allow Paypal some time to update our customer database if you've just purchased.

[Neejoh]

That's what I figured, but we're talking money here so I would advice editing that message a little so it's a bit more clearly. Maybe something along the lines like "If you purchased through PayPal this message could come up while it's still processing your purchase. Please click the Customer tab in the coming minutes see if your download is ready for download."

Just my two cents ;)

[Michael]

Neejoh, on 31 March 2010 - 12:09 PM, said:

That's what I figured, but we're talking money here so I would advice editing that message a little so it's a bit more clearly. Maybe something along the lines like "If you purchased through PayPal this message could come up while it's still processing your purchase. Please click the Customer tab in the coming minutes see if your download is ready for download."

Just my two cents ;)

Thanks for the suggestion, I'll be improving the message shortly. I'll also see about making it more prominent to view.